Peoria, Ariz. (April 23, 2013) – Nearly every resident rated the overall quality of life in Peoria as either “excellent” or “good,” according to the results of a new survey conducted by the city. They also agreed with the overall direction the city is taking, which is much higher than comparable cities.
“I’m not surprised but still very happy with the results” said Peoria Mayor Bob Barrett. “Residents speak, and we listen.” On average, residents gave favorable ratings for almost all of Peoria’s services. Of the 34 services for which comparisons were available, 28 were above the national benchmark.
Compared to the 2009 survey, ratings increased for almost every category as well. “We use this data to help guide us in making improvements for our residents” explains City Manager Carl Swenson. “If an area comes back lower than we expect, we make changes to that particular program or service.” That is evident in the ease of car travel category, which increased by 14 percentage points. As did ease of walking, availability of paths and walking trails, and traffic flow on major streets categories, increasing by 16, 13, and 21 percent points respectively.
Every several years, the city of Peoria contracts with National Research Center to conduct The National Citizen Survey. The center reached out to 1,200 Peoria residents by mail, first using a postcard to announce a survey is coming and then mailing the five-page instrument, which was also available in Spanish. 280 residents completed and returned the survey. The results are compared to: Peoria’s previous years; all other jurisdictions that conduct the survey (national benchmark); and jurisdictions with comparable populations (custom benchmark). The cost of the survey was $19,000. Representatives from the National Research Center will present the results to the City Council at tonight’s study session, which is open to the public.
To read the results of the survey, visit www.peoriaaz.gov/citizensurvey or call 623-773-7000.